![]() ![]() To ensure a hard reset, we recommend you to unplug your modem's or router's power connections and wait a few minutes before plugging them back in and turning the device back on.Reboot your home network by turning off your modem and / or router.If there is another network available, try connecting to it instead and see if there is any improvement.If you are connected to the internet via wireless, try switching to a wired connection and see if there is any improvement.If you have forgotten your password, select Forgot Password from the sign in page. ![]()
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